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Privacy policy

PRIVACY POLICY

Last Updated: 11 February 2026

This Privacy Policy describes how PID Imports India Private Limited (“Company”, “we”, “our”, “us”) collects, processes, stores, and protects your personal data when you visit or make a purchase from www.alantruman.com (the “Site”).

The Company is incorporated in India and operates in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

By using this Site, you agree to the terms of this Privacy Policy.

 

 

1. Contact Details

If you have questions, concerns, or wish to exercise your rights, you may contact:

PID Imports India Private Limited
26/2 Sahakar BNP Road Mazgaon
400010 Mumbai, MH, India

Mobile: +91-9820034090
Email: cc@alantruman.com

Grievance Officer

Name: Misba Shaikh
Email: cc@alantruman.com or care@pidindia.com
Response Time: Within 30 days from receipt of complaint

 

 

2. Personal Data We Collect

We collect personal data that you voluntarily provide, as well as data collected automatically.

A. Information You Provide

  • Full Name

  • Billing Address

  • Shipping Address

  • Email Address

  • Phone Number

  • Payment Information (processed via secure payment gateways)

  • Order History

  • Customer Support Communications

B. Automatically Collected Information

  • IP address

  • Device information (type, OS, browser)

  • Cookies and tracking data

  • Pages visited, products viewed, search queries

  • Referring/exit pages

 

 

3. Purpose of Processing

We process your personal data only for lawful purposes, including:

  • Processing and fulfilling orders

  • Payment processing

  • Shipping and delivery

  • Customer support

  • Fraud detection and prevention

  • Sending order updates and transaction confirmations

  • Marketing communications (only with consent)

  • Improving website performance and user experience

We do not use your personal data for any purpose beyond those disclosed without obtaining your consent.

 

 

4. Legal Basis for Processing

Under the DPDP Act, 2023, we process personal data based on:

  • Your consent

  • Performance of contract (order fulfillment)

  • Compliance with legal obligations

  • Legitimate business purposes that do not override your rights

You may withdraw your consent at any time by contacting us at cc@alantruman.com.

 

 

5. Children’s Data

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal data of children. If we become aware that a child has provided personal data without verifiable parental consent, we will delete such data.

 

 

6. Sharing of Personal Data

We may share personal data with:

  • Shopify (e-commerce platform provider)

  • Payment gateways (Razorpay, Stripe, PayPal, etc.)

  • Logistics and shipping partners

  • IT and hosting service providers

  • Marketing and analytics providers (E.g., Google, Meta)

We ensure that such third parties process data in accordance with contractual safeguards.

We do not sell personal data.

We may disclose data if required by law or government authority.

 

 

7. Cross-Border Data Transfers

Your personal data may be transferred outside India (e.g., UK, Canada, USA) for processing, storage, or operational purposes.

Such transfers comply with applicable Indian laws and include appropriate safeguards to protect your personal data.

 

 

8. Data Retention

We retain personal data:

  • For as long as necessary to fulfill the purpose for which it was collected

  • For compliance with legal obligations (e.g., tax, accounting)

  • For legitimate business record-keeping

When data is no longer required, it is securely deleted or anonymized.

 

 

9. Your Rights (Under DPDP Act)

As a Data Principal under Indian law, you have the right to:

  • Access your personal data

  • Correct inaccuracies in your data

  • Request erasure of your personal data

  • Withdraw consent at any time

  • File grievances

  • Nominate another person to exercise your rights in case of death or incapacity

To exercise your rights, contact cc@alantruman.com. We will respond within the timeframe prescribed under applicable law.

If you are not satisfied with our response, you may escalate your grievance to the Data Protection Board of India once operational.

 

 

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze website traffic

  • Improve website performance

  • Provide marketing communications (only with consent)

You can control cookies through your browser settings. For more information: www.allaboutcookies.org.

 

 

11. Data Security

We implement reasonable technical and organizational security measures, including:

  • Secure servers

  • Encrypted payment processing

  • Restricted access to personal data

  • Regular monitoring and security practices

While we strive to protect your personal data, no online system can be guaranteed 100% secure.

 

 

12. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last Updated” date.

 

 

This document is fully compliant with Indian law (DPDP Act, 2023) and covers all major points, including:

  • Grievance Officer

  • Data collection and purpose

  • Rights of Indian users

  • Children’s data

  • Cookies and tracking

  • Cross-border transfer

  • Data security