SHIPPING POLICY

Order Processing

All orders will be shipped on the next working day after order confirmation (excluding weekends and public holidays).

Orders placed on holidays or non-working days will be processed on the next working day.
Once shipped, you will receive a confirmation notification containing shipment details.

We reserve the right to delay processing in case of:

• Payment verification requirements

• High order volumes

• Operational or logistical disruptions

You will be notified in case of significant delays.

Shipping Timelines

We work towards the following delivery timelines:

• Western India: 2–3 working days

• Rest of India: 4–5 working days

These timelines are indicative only. We do not guarantee delivery within these timeframes due to factors beyond our control, including:

• Courier partner delays

• Weather conditions

• Government restrictions

• Remote area accessibility

• Force majeure events

Shipping Coverage

We currently ship across India.
If your location is classified as non-serviceable by our logistics partners, we will notify you and initiate a refund where applicable.

For international shipping inquiries, please contact us before placing an order.

Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before order completion.
Any additional charges for special delivery requests will be communicated in advance.

Urgent & Time-Bound Deliveries

Urgent or time-bound deliveries can be arranged at an additional cost, depending on your location within India.

Please contact:

cc@alantruman.com

to confirm:

• Availability

• Delivery timeline

• Applicable charges

before or immediately after placing your order.

Shipment Tracking

Once your order is dispatched, tracking details will be shared via email or SMS.
Please allow up to 24 hours for tracking updates to reflect in the courier system.

Address Accuracy

Customers are responsible for providing complete and accurate shipping details.
We are not responsible for delivery issues arising due to incorrect or incomplete addresses or contact information.

Additional reshipping charges may apply if an order is returned due to incorrect details.

Failed Delivery / Returned Shipments

If delivery attempts fail due to:

• Customer unavailability

• Incorrect address

• Refusal to accept the shipment

the order may be returned to us. Reshipping will be subject to additional charges.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at:

cc@alantruman.com

Include:

• Order number

• Photos of the package and product

We will review and assist in accordance with our refund/replacement policy.

Contact

For any shipping-related questions:

cc@alantruman.com
9820034090,